How ABA May Support Identity Verification in an Official Process

Verify the verifier

Start from an independently found official website, statement, known app, agency office, or trusted telephone number. The FTC scam guide warns against sharing personal or financial information in response to unexpected contact. A caller's knowledge of personal details does not prove authority.

Understand the purpose and evidence

Ask which transaction is being verified, which evidence is accepted, how it will be used, whether a copy is retained, and what alternative exists. Identity verification can involve a document, knowledge check, one-time code, in-person review, card-address match, or other process. Each has different privacy and access implications.

Protect credentials and communication

The person can use AAC, relay, interpreter support, a chosen representative when allowed, or another accessible channel. ASHA's AAC portal supports communication access. Never enter a one-time code or password into a message or site reached through an unverified request.

Plan for failure or mismatch

A legal-name variation, old address, inaccessible selfie check, unavailable device, expired ID, or credit-card address mismatch may stop the process. Current USPS change-of-address guidance is one example of a workflow with identity proofing and distinct online and in-person routes. Other organizations use different rules.

A practical example

Zuri attempts five fictional identity checks. Four have a verified organization, explained purpose, acceptable evidence, and accessible route. One requires an inaccessible video step with no alternative listed. Readiness is 4 of 5; the fifth moves to the official access contact.

Questions families can use

Ask who is requesting proof, how that identity was verified, why proof is needed, what evidence is accepted, what is retained, which access option exists, and what happens after failure. ABA identity verification skills should support safe completion without normalizing unnecessary disclosure.